SHIPPING & RETURNS

At Galicia & Co., every piece is thoughtfully crafted to become part of your story. We take great care in preparing each order and are committed to providing a seamless shopping experience from purchase to delivery.

Shipping

In-Stock Items

Orders for in-stock merchandise are typically processed within 1–2 business days.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Options

Standard Shipping
Our most economical shipping option for non-urgent deliveries.

Expedited Shipping (2 Business Days)
Complimentary on eligible domestic orders over $300.

Express Shipping (Next Business Day)
Our fastest shipping option with delivery by 10:00 AM where available.

Estimated delivery dates shown during checkout include both processing and transit times.

Made-to-Order & Custom Pieces

Custom jewelry, engraved items, semi-set pieces, and made-to-order products require additional production time before shipment. Production timelines vary depending on the piece and will be communicated during the ordering process.

Shipping Insurance

Every shipment is fully insured by Galicia & Co. until delivery is confirmed by the shipping carrier.

If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery by emailing info@galiciaco.com.

Returns & Exchanges

Your satisfaction is important to us. If your purchase isn't quite right, we're happy to assist with an exchange or eligible return.

Return & Exchange Eligibility

Eligible merchandise may be returned or exchanged within 14 days of delivery.

Items must be:

Unworn and unused
Free from scratches, damage, or signs of wear
Returned in their original packaging
Accompanied by all original boxes, tags, certificates, and accessories

Returns or exchanges that do not meet these requirements may be refused.

Complimentary Return Shipping

Complimentary insured return shipping is available on eligible domestic orders valued at $300 or more.

Original shipping charges, expedited shipping fees, and optional services are non-refundable.

Non-Returnable Items

The following items are final sale and are not eligible for return or exchange:

Custom-designed jewelry
Personalized or engraved items
Sized or altered jewelry
Modified semi-set jewelry
Made-to-order products
Gift cards
Items showing signs of wear, damage, or misuse

Return Merchandise Authorization (RMA)

To protect both our customers and our craftsmanship, all returns and exchanges require prior authorization.

To request a Return Merchandise Authorization (RMA), please email returns@galiciaco.com with:

Your full name
Order number
Item(s) you wish to return or exchange
Reason for the return or exchange

Once your request has been reviewed and approved, you will receive:

Your RMA Number
Return instructions
A prepaid insured shipping label (when applicable)

Returns or exchanges sent without an approved RMA may be refused and returned to the sender.

Exchanges

If you would like a different size or another eligible item, we are happy to offer exchanges, subject to product availability.

If the replacement item is of greater value, the price difference will be collected before shipment. If the replacement item is of lesser value, any eligible balance will be refunded to the original payment method.

Exchange items are shipped after the original merchandise has been received and inspected.

Refunds

Once your return has been received and inspected, you will receive an email confirming whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges, expedited shipping fees, and optional services are non-refundable.

Galicia & Co. reserves the right to refuse any return that does not comply with this policy.

Questions?

For assistance with your order, shipping, returns, or exchanges, please contact our Client Care team.

Email: info@galiciaco.com